Terms and Conditions of Service

Gviolen ("Service Provider", "we") provides AI Admin software for businesses (SaaS) through gviolen.com and related applications. By registering or accessing the service, you agree to all of these terms. If you do not agree, please stop using the service.

You must provide accurate and up-to-date information when registering. One account per business entity. You are responsible for maintaining the security of your account and password. If you discover unauthorized use, please notify [email protected] immediately.

The service charges fees on a monthly or annual basis according to the selected package. Prices are shown in Thai Baht (THB) inclusive of VAT. We reserve the right to adjust prices with at least 30 days advance notice.

3.1 Annual Package (Annual Commitment)

• Annual packages offer the maximum discount rate for uninterrupted access to premium features for a full 12 months.
• As cloud resources are reserved in advance on an annual cycle, there is no refund or cancellation policy before the term ends.
• You can turn off Auto-Renew at any time at no charge. Your account remains active for the full 12 months and no charge will be made for the following year.

3.2 Monthly Package

• Cancel renewal at any time through the dashboard. Account remains active until the end of the current billing cycle. No charge for the next cycle.
• Full refund if cancellation is requested within 48 hours of a new billing cycle charge and no main features have been used in that billing cycle.
• No refund if a payment link has been created, API has been called, or the system has been used in that billing cycle.

3.3 Satisfaction Guarantee (7-Day Grace Period)

• If technical issues arise or the system cannot meet your needs, you may request cancellation within the first 7 days after initial activation.
• If no traffic has been generated or initial quota exceeded, a full refund will be issued.

3.4 One-time Credits / Quota

• Purchased credits cannot be exchanged for cash, but have no expiration date.
• If the system deducts credits in error or server-side downtime causes damage, we will immediately refund credits or transfer money back 100%.

3.5 Refund Process

1. Submit a request through the dashboard or email [email protected] with your account number. [email protected]
2. Our team reviews usage logs within 24 hours.
3. Once conditions are met, funds are returned via the original payment method within 1–3 business days.

You agree not to use the service for:

• Illegal activities or activities contrary to public order
• Sending spam or messages that cause disturbance or annoyance
• Reverse engineering, decompiling, or attempting to access the system's source code
• Selling, transferring, or permitting third parties to use your account
• Any actions that may place an unreasonable burden on our infrastructure

The service uses Artificial Intelligence (AI) to respond to messages on behalf of businesses. AI may make errors or provide inaccurate information. Business owners are responsible for reviewing and controlling the content that AI outputs.

The service provider is not responsible for any damages arising from incorrect AI responses, including business damages, customer loss, or disputes with third parties.

You retain ownership of the data you import into the system. You grant us the right to process such data solely for the purpose of providing the service. You warrant that data you import, including your customers' data, has been collected lawfully and with necessary consent.

We reserve the right to suspend or cancel your account without prior notice if we find violations of these terms, activities harmful to the system or other users, or non-payment of service fees. You may cancel your account at any time through the Billing page in the dashboard.

To the maximum extent permitted by law, the service provider shall not be liable for:

• Indirect, special, or incidental damages
• Loss of revenue, business opportunities, or data
• Service interruptions due to force majeure

Our maximum liability to you in any case shall not exceed the service fees you paid in the preceding 3 months.

We may update these terms from time to time, with at least 7 days advance notice via email or in-system notification. Continued use of the service after that constitutes acceptance of the new terms.

If you have questions about these terms, please contact: [email protected]